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The [course_title] course teaches you the key ITIL processes that are needed to develop service offerings and agreements appropriate to an organisation. The course also prepares you to pass the ITIL Service Offerings and Agreements (SOA) exam.

In the course, you will learn about the ITIL concepts, organisational structures, roles, functions and process activities including Service Offerings & Agreements, SOA Processes, and Organizing, Technology & Implementation of SOA process.

The purpose of the course is to help you to learn the practical application of SOA practices so that you can achieve the operational excellence using the SOA activities and functions. You will also be able to measure the success of SOA by evaluating challenges, critical success factors, and risks.

Course Highlights

  • Internationally recognised accredited certification on successful completion
  • Free accredited e-certificate
  • Study at your own pace, anytime and anywhere
  • Access to all courses with a monthly membership plan of £29
  • High quality video and text course materials
  • Efficient exam system, assessment and instant results
  • Improve your chance of gaining professional skills and better earning potential
  • Eligibility for NUS Extra card which gives you a discount from thousands of retailers

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Assessment and Certification

You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certificate.  PDF and hard copy certificates can be ordered for an additional fee.

Tutor Support

With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.

Course Compatibility

All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.

Career Path

Completing this course will help you to increase your knowledge and improve your skills and instil in you the confidence to progress. You will also be able to add your qualification to your CV, enhance your career and become more competitive within your chosen industry.

Course Curriculum

Course Introduction
Course Organization 00:06:00
Course Conventions & Agenda 00:07:00
Service Offerings & Agreements
Introduction to Service Offerings & Agreements 00:08:00
Service Offerings & Agreements Principles 00:21:00
Service Offerings & Agreements Context 00:08:00
Service Offerings & Agreements Summary 00:04:00
SOA Processes
Service Portfolio Management 00:37:00
Service Catalog Management 00:28:00
Service Level Management 00:39:00
Demand Management 00:36:00
Supplier Management 00:29:00
Financial Management 00:50:00
Business Relationship Management 00:25:00
SOA Processes Summary 00:05:00
Organizing, Technology & Implementation
Organizing for SOA 00:19:00
SOA Technology & Implementation 00:17:00
Organizing, Technology & Implementation Summary 00:03:00
Mock Exam
Mock Exam- ITIL® Service Offerings & Agreements Training Diploma 00:20:00
Final Exam
Final Exam- ITIL® Service Offerings & Agreements Training Diploma 00:20:00

Course Reviews

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