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The [course_title] will introduce you with the fundamentals of IT Service Management as described in the IT Infrastructure Library and help you to prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs. You will learn to communicate effectively in your company as well as with customers and decreases response time. In this course you will get key concepts of ITIL, important principles for improving it operations, vital processes and functions, practical guidance for applying ITIL to everyday it situations, control costs, and improve it service quality, strategies to balance it resources, and more. So, get this course to get all the basic knowledge about ITIL.

Course Highlights

  • Internationally recognised accredited certification on successful completion
  • Free accredited e-certificate
  • Study at your own pace, anytime and anywhere
  • Access to all courses with a monthly membership plan of £29
  • High quality video and text course materials
  • Efficient exam system, assessment and instant results
  • Improve your chance of gaining professional skills and better earning potential
  • Eligibility for NUS Extra card which gives you a discount from thousands of retailers

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Assessment and Certification

You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certificate.  PDF and hard copy certificates can be ordered for an additional fee.

Tutor Support

With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.

Course Compatibility

All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.

Career Path

Completing this course will help you to increase your knowledge and improve your skills and instil in you the confidence to progress. You will also be able to add your qualification to your CV, enhance your career and become more competitive within your chosen industry.

Course Curriculum

Course Introduction
Course Organization 00:10:00
Course Conventions 00:06:00
Introduction to ITSM
ITSM as a Practice 00:31:00
ITSM Lifecycle 00:14:00
ITSM Summary 00:10:00
Continual Service Improvement
CSI Introduction 00:23:00
Step Improvement Process 00:09:00
CSI Summary 00:06:00
Service Operation
Introduction to Service Operation 00:23:00
Service Operation Processes 01:01:00
Service Operation Functions 00:19:00
Service Operation Summary 00:12:00
Service Transition
Introduction to Service Transition 00:14:00
Service Transition Processes 00:56:00
Summary of Service Transition 00:10:00
Service Design
Service Design Introduction 00:12:00
Service Design Processes 01:20:00
Service Design Summary 00:10:00
Service Strategy
Service Strategy Introduction 00:30:00
Service Strategy Activities 00:20:00
Service Strategy Summary 00:12:00
Mock Exam
Mock Exam- ITIL® Foundation Training 00:20:00
Final Exam
Final Exam- ITIL® Foundation Training 00:20:00

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