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Customer service is the act of taking care of the customer’s needs by providing professional, helpful, high-quality services and assistance before, during, and after the customer’s requirements are fulfilled. Customers are vital to an organization and it is crucial to keep your customers satisfied to maintain your company’s prominence.

[course_title] is specially created for you to identify relations in the midst of excellent customer service and business policies. You will also learn how to achieve customer satisfaction, develop skills and practice essential elements of customer service, attract new customers in competitive business environments, recognize the customers need and fulfil them, etc. Overall, you will learn all the aspects of managing customer service effectively.

Course Highlights

  • Internationally recognised accredited certification on successful completion
  • Free accredited e-certificate
  • Study at your own pace, anytime and anywhere
  • Access to all courses with a monthly membership plan of £29
  • High quality video and text course materials
  • Efficient exam system, assessment and instant results
  • Improve your chance of gaining professional skills and better earning potential
  • Eligibility for NUS Extra card which gives you a discount from thousands of retailers

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Assessment and Certification

You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certificate.  PDF and hard copy certificates can be ordered for an additional fee.

  • PDF Certificate – £9
  • Hardcopy by Post- £19
  • Both PDF and Hardcopy – £24

Tutor Support

With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.

Course Compatibility

All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.

Career Path

Completing this course will help you to increase your knowledge and improve your skills and instil in you the confidence to progress. You will also be able to add your qualification to your CV, enhance your career and become more competitive within your chosen industry.

Course Curriculum

Course Overview 00:05:00
Six Critical Elements 00:30:00
Understanding Leadership 00:30:00
Five Practices of Leadership 00:45:00
Mock Exam
Final Exam

Course Reviews

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