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The rise of call centre occurs due to the massive use of technology for the common purpose. The job in a call centre is very demanding and lucrative. If you want to know about the advanced techniques and strategies to become a call centre agent, the [course_title] course is perfect for you.

Any call centre usually provides a manuscript to help you to provide unparalleled service. By enrolling the course, you will able to know how to do effective communication over phone and how to improve your questioning and listening skills so that you can respond quickly. The course teaches you the aspects of verbal communication such as tone, cadence, and pitch. You will also know the right strategy of-of delivering bad news and saying no.

In short, the course includes all most all the necessary techniques that a call centre agent should need to practice.

Course Highlights

  • Internationally recognised accredited certification on successful completion
  • Free accredited e-certificate
  • Study at your own pace, anytime and anywhere
  • Access to all courses with a monthly membership plan of £29
  • High quality video and text course materials
  • Efficient exam system, assessment and instant results
  • Improve your chance of gaining professional skills and better earning potential
  • Eligibility for NUS Extra card which gives you a discount from thousands of retailers

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Assessment and Certification

You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certificate.  PDF and hard copy certificates can be ordered for an additional fee.

  • PDF Certificate – £9
  • Hardcopy by Post- £19
  • Both PDF and Hardcopy – £24

Tutor Support

With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.

Course Compatibility

All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.

Career Path

Completing this course will help you to increase your knowledge and improve your skills and instil in you the confidence to progress. You will also be able to add your qualification to your CV, enhance your career and become more competitive within your chosen industry.

Course Curriculum

Course Overview 00:05:00
What’s Missing in Telephone Communication? 00:15:00
Verbal Communication Techniques 00:15:00
Who are Your Customers? 00:15:00
To Serve and Delight 00:05:00
Did You Hear Me? 00:15:00
Asking the Right Questions 00:15:00
Saying No 00:05:00
Sales by Phone 00:10:00
Taking Messages 00:05:00
Staying Out of Voice Mail Jail 00:05:00
Closing Down the Voice 00:10:00
Cold and Warm Calls 00:15:00
Developing a Script 00:15:00
Perfecting the Script 00:15:00
Handling Objections 00:30:00
Negotiation Techniques 00:15:00
It’s More Than Just a Phase 00:15:00
Phone Tag and Getting the Call Back 00:15:00
This is My Mentor 00:05:00
Stress Busting 00:05:00
News from Within 00:15:00
Mock Exam
Final Exam

Course Reviews

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