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To address the growing problem of incivility in the work setting, this [course_title] introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to civility in the workplace are countless and will pay off immensely in every aspect of your job. In this [course_title] you will know the proper workplace etiquettes and the basic styles of conflict resolution. Acquire the skills in diagnosing causes of uncivil behavior and understand the role of forgiveness. Gain the ability to recommend the procedure for systematizing civil behavior suited for your workplace. You will learn the necessary skills, knowledge and information about Workplace Management for your business or organization to succeed. 

Course Highlights

  • Internationally recognised accredited certification on successful completion
  • Free accredited e-certificate
  • Study at your own pace, anytime and anywhere
  • Access to all courses with a monthly membership plan of £29
  • High quality video and text course materials
  • Efficient exam system, assessment and instant results
  • Improve your chance of gaining professional skills and better earning potential
  • Eligibility for NUS Extra card which gives you a discount from thousands of retailers

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Assessment and Certification

You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certificate.  PDF and hard copy certificates can be ordered for an additional fee.

  • PDF Certificate – £9
  • Hardcopy by Post- £19
  • Both PDF and Hardcopy – £24

Tutor Support

With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.

Course Compatibility

All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.

Career Path

Completing this course will help you to increase your knowledge and improve your skills and instil in you the confidence to progress. You will also be able to add your qualification to your CV, enhance your career and become more competitive within your chosen industry.

Course Curriculum

Level 2 Certificate in Workplace Management: Civility
Module One – Getting Started 00:30:00
Module Two – Introduction 01:00:00
Module Three – Effective Work Etiquette 01:00:00
Module Four – Costs and Rewards 01:00:00
Module Five – Conflict Resolution 00:30:00
Module Six – Getting to the Cause 01:00:00
Module Seven – Communication 01:00:00
Module Eight – Negotiation 00:30:00
Module Nine – Identifying Your Need 01:00:00
Module Ten – Writing a Civility Policy 01:00:00
Module Eleven – Implementing the Policy 01:00:00
Module Twelve – Wrapping Up 00:30:00
Activities
Activities 00:00:00
Mock Exam
Mock Exam- Workplace Civility Management 00:20:00
Final Exam
Final Exam- Workplace Civility Management 00:20:00

Course Reviews

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