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Objection handling is the ability to address your customer’s concerns about your products. This is essential to create technical, organizational, and personal buy-in. Everyone who works in sales will encounter sales objections and these can become opportunities if you know how to. This [course_title] is designed to help you handle sales objection and negotiations to use it to your advantage.

Understanding the factors and reasons of customers’ objections will help anyone handle sales objections. Learning how to negotiate and create strategies to overcome these objections can be learned in this course that will help you deflate objections and close the deal.

Course Highlights

  • Internationally recognised accredited certification on successful completion
  • Free accredited e-certificate
  • Study at your own pace, anytime and anywhere
  • Access to all courses with a monthly membership plan of £29
  • High quality video and text course materials
  • Efficient exam system, assessment and instant results
  • Improve your chance of gaining professional skills and better earning potential
  • Eligibility for NUS Extra card which gives you a discount from thousands of retailers

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Assessment and Certification

You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certificate.  PDF and hard copy certificates can be ordered for an additional fee.

  • PDF Certificate – £9
  • Hardcopy by Post- £19
  • Both PDF and Hardcopy – £24

Tutor Support

With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.

Course Compatibility

All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.

Career Path

Completing this course will help you to increase your knowledge and improve your skills and instil in you the confidence to progress. You will also be able to add your qualification to your CV, enhance your career and become more competitive within your chosen industry.

Course Curriculum

Handling Sales Objections & Negotiating
Module One – Getting Started 00:30:00
Module Two – Three Main Factors 01:00:00
Module Three – Seeing Objections as Opportunities 00:30:00
Module Four – Getting to the Bottom 01:00:00
Module Five – Finding a Point of Agreement 01:00:00
Module Six – Have the Client Answer Their Own Objection 00:30:00
Module Seven – Deflating Objections 01:00:00
Module Eight – Unvoiced Objections 01:00:00
Module Nine – The Five Steps 01:00:00
Module Ten – Dos and Don’ts 00:30:00
Module Eleven – Sealing the Deal 00:30:00
Module Twelve – Wrapping Up 01:00:00
Activities
Sales Objection and Negotiation Training – Activities 00:00:00
Mock Exam
Mock Exam – Sales Objection and Negotiation Training 00:20:00
Final Exam
Final Exam – Sales Objection and Negotiation Training 00:20:00

Course Reviews

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