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Service Strategy is the centre and root point of the ITIL Service Lifecycle. It provides guidance to decide which strategy you should follow to serve the customers by assessing their needs. It focuses on helping IT organizations improve and develop over the long term.

[course_title] introduces you to the primary processes of ITIL Service management which includes Strategy Management for IT Services, Service Portfolio Management, Financial Management for IT Services, Demand Management, Business Relationship Management and so much more.

Overall, this video training course is designed to help you think out of the box and act strategically to the betterment of your organization.

Course Highlights

  • Internationally recognised accredited certification on successful completion
  • Free accredited e-certificate
  • Study at your own pace, anytime and anywhere
  • Access to all courses with a monthly membership plan of £29
  • High quality video and text course materials
  • Efficient exam system, assessment and instant results
  • Improve your chance of gaining professional skills and better earning potential
  • Eligibility for NUS Extra card which gives you a discount from thousands of retailers

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Assessment and Certification

You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certificate.  PDF and hard copy certificates can be ordered for an additional fee.

Tutor Support

With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.

Course Compatibility

All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.

Career Path

Completing this course will help you to increase your knowledge and improve your skills and instil in you the confidence to progress. You will also be able to add your qualification to your CV, enhance your career and become more competitive within your chosen industry.

Course Curriculum

Course Introduction
Course Organization 00:06:00
Course Conventions & Agenda 00:07:00
Service Strategy
Introduction to Service Strategy 00:32:00
Service Provider Types 00:11:00
Service Structures 00:05:00
The 4-Ps of Strategy 00:09:00
Services & Strategy Summary 00:03:00
Services & Strategy
Defining Services & Market Spaces 00:21:00
Service Strategy Across the Lifecycle 00:28:00
Services & Strategy Summary 00:03:00
Service Strategy Processes
Strategy Management for IT Services Introduction 00:41:00
Service Portfolio Management 00:28:00
Financial Management 00:43:00
Demand Management 00:35:00
Business Relationship Management 00:25:00
Service Strategy Processes Summary 00:06:00
Organizing & Sourcing
Strategy & Governance 00:07:00
Strategy & Organization 00:24:00
Sourcing Strategy 00:10:00
Organization & Sourcing Summary 00:04:00
Implementation
Technology Considerations 00:07:00
Implementation 00:11:00
Challenges, Risks & CSFs 00:06:00
Implementation Summary 00:04:00
Mock Exam
Mock Exam- ITIL® Service Strategy Training Diploma 00:20:00
Final Exam
Final Exam- ITIL® Service Strategy Training Diploma 00:20:00

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