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IT Service Design is the design of a changed or new service and getting it ready for the introduction into the live environment. The [course_title] course provides the management principles and core concepts that are required to design new or modify existing IT services.

The [course_title] course covers the main processes of ITIL stage Service Design including design coordination, Service catalogue management, service level management, risk management, capacity management, availability management, IT service continuity management, Information security management, compliance management, architecture management and supplier management. The purpose of these design process is to help you to design new IT service.

After completing the course, you will be able to design new IT services and ready to re-design or change and improve the existing one.

Course Highlights

  • Internationally recognised accredited certification on successful completion
  • Free accredited e-certificate
  • Study at your own pace, anytime and anywhere
  • Access to all courses with a monthly membership plan of £29
  • High quality video and text course materials
  • Efficient exam system, assessment and instant results
  • Improve your chance of gaining professional skills and better earning potential
  • Eligibility for NUS Extra card which gives you a discount from thousands of retailers

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Assessment and Certification

You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certificate.  PDF and hard copy certificates can be ordered for an additional fee.

Tutor Support

With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.

Course Compatibility

All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.

Career Path

Completing this course will help you to increase your knowledge and improve your skills and instil in you the confidence to progress. You will also be able to add your qualification to your CV, enhance your career and become more competitive within your chosen industry.

Course Curriculum

Course Introduction
Course Organization 00:09:00
Course Conventions & Agenda 00:05:00
Service Design
Introduction to Service Design 00:18:00
Service Design Principles 00:35:00
Service Design Summary 00:03:00
Service Design Activities
Introduction to Design Activities 00:03:00
Aspects of Service Design 00:33:00
Subsequent Design Activities 00:06:00
Service Design Activities Summary 00:03:00
Service Design Processes
Design Coordination 00:36:00
Service Catalog Management 00:23:00
Service Level Management 00:38:00
Availability Management 00:48:00
Capacity Management 00:33:00
T Service Continuity Management 00:30:00
Information Security Management 00:31:00
Supplier Management 00:27:00
Service Design Processes Summary 00:07:00
Technology, Organization & Implementation
Technology-Related Activities 00:27:00
Organizing for Service Design 00:24:00
Implementing Service Design 00:08:00
Technology, Organization & Implementation Summary 00:08:00
Mock Exam
Final Exam

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