• LOGIN
  • No products in the cart.

This [course_title] is designed to help you to develop and increase the value they obtain from using ITIL by offering additional practical guidance to adopt and adapt the framework to support the business. You will learn IT service management concepts that are important drivers of continual service improvement, apply the ITSM guiding principles in a real-world context, apply the CSI approach to manage improvements in a given organizational context, use metrics and measurements to enable continual service improvement, apply organizational change management to support continual service improvement.

Basically, it is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services.

Course Highlights

  • Internationally recognised accredited certification on successful completion
  • Free accredited e-certificate
  • Study at your own pace, anytime and anywhere
  • Access to all courses with a monthly membership plan of £29
  • High quality video and text course materials
  • Efficient exam system, assessment and instant results
  • Improve your chance of gaining professional skills and better earning potential
  • Eligibility for NUS Extra card which gives you a discount from thousands of retailers

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Assessment and Certification

You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certificate.  PDF and hard copy certificates can be ordered for an additional fee.

Tutor Support

With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.

Course Compatibility

All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.

Career Path

Completing this course will help you to increase your knowledge and improve your skills and instil in you the confidence to progress. You will also be able to add your qualification to your CV, enhance your career and become more competitive within your chosen industry.

Course Curriculum

Introduction to ITIL Practitioner
Course Introduction 00:14:00
ITSM & Continual Improvement
Learning Objectives 00:06:00
Selecting a Management System  00:11:00
Systems Thinking 00:13:00
The 4Ps 00:13:00
Communication & Management Systems 00:14:00
Organizational Capabilities 00:10:00
Adopt, Adapt & Realize 00:15:00
Outside-in vs Inside-out Thinking  00:11:00
Defining a Service 00:05:00
Metrics & Measurement 00:06:00
Improvement, the Practitioner & CSI 00:10:00
Driving IT Service Management Summary  00:15:00
Checkpoint  00:16:00
Principles & Themes
Learning Objectives 00:04:00
Principles 00:24:00
Themes 00:09:00
Principles & Themes in Practice  00:08:00
Principles & Themes Summary 00:03:00
Checkpoint  00:07:00
Organizational Change Management (OCM)
Learning Objectives  00:02:00
Role & Impact of OCM on Improvement  00:07:00
OCM Activities 00:16:00
OCM & Systems Thinking  00:06:00
OCM Summary 00:06:00
Checkpoint 00:10:00
Effective Communication to enable CSI
Learning Objectives 00:01:00
Value, Importance & Benefit of Good Communication 00:07:00
Principles of Communication 00:11:00
Role of Influence 00:07:00
Communication Summary 00:05:00
Checkpoint 00:09:00
Use Metrics & Measurement
Learning Objectives 00:02:00
CSFs, KPIs & Improvement 00:18:00
Analyze CSFs & KPIs in Context 00:09:00
Assessments 00:04:00
 Use Metrics & Measurement Summary  00:05:00
Design a Report 00:07:00
 Checkpoint 00:08:00
CSI Approach
Topic A Learning Objectives 00:02:00
It Depends 00:09:00
Approach Deconstructed 00:25:00
Goal Question Metric (GQM) Approach Introduction 00:08:00
CSI Approach Summary  00:05:00
Checkpoint  00:07:00
Integrating CSI with ITIL & Beyond
Learning Objectives  00:01:00
CSI Approach for the ITIL Practitioner  00:07:00
CSI Approach in ITIL  00:25:00
CSI Approach, PRINCE2 & RESILIA  00:06:00
Integrating CSI with ITIL & Beyond Summary  00:03:00
Checkpoint 00:06:00
Mock Exam
Final Exam

Course Reviews

4.9

4.9
8 ratings
  • 5 stars0
  • 4 stars0
  • 3 stars0
  • 2 stars0
  • 1 stars0

No Reviews found for this course.

TAKE THIS COURSE

....

Instructors

524 STUDENTS ENROLLED

APPROVED COURSE CENTRE

 

Approved Course Centre CPDQS

Alpha-Academy-Certificate-Mockup13

Our Students Say..

OUR COURSES PARTNERS

Registered with the UK Register of Learning Providers (UKRLP)
UKPRN: 10063816

Artboard-1-1

© Visio Learning.

Select your currency
USD United States (US) dollar