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The [course_title] course is one of the certifications in the ITIL® Service Capability work stream that focuses on the practical application of PPO (Project, Planning and Optimization) practices so that you can able to increase your skills in capacity, demand, security, and IT service continuity.

The video course covers all most all the arena that you need to know if you want to pass the ITIL® Planning, Protection & Optimization Exam. Throughout the course, you will be introduced to the PPO process including availability and capacity management, IT Service Continuity Management, Information Security Management, and Demand Management. The course teaches you how the Risk Management processes work in the context of these methods. You will also learn to apply technology in these PPO processes.

After finishing the course, you will be able to explore the processes of design coordination and demand management and know how demand feeds both availability and capacity management. Finally, the course helps you to apply your PPO knowledge to design new or updated service for your company.

Course Highlights

  • Internationally recognised accredited certification on successful completion
  • Free accredited e-certificate
  • Study at your own pace, anytime and anywhere
  • Access to all courses with a monthly membership plan of £29
  • High quality video and text course materials
  • Efficient exam system, assessment and instant results
  • Improve your chance of gaining professional skills and better earning potential
  • Eligibility for NUS Extra card which gives you a discount from thousands of retailers

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Assessment and Certification

You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certificate.  PDF and hard copy certificates can be ordered for an additional fee.

Tutor Support

With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.

Course Compatibility

All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.

Career Path

Completing this course will help you to increase your knowledge and improve your skills and instil in you the confidence to progress. You will also be able to add your qualification to your CV, enhance your career and become more competitive within your chosen industry.

Course Curriculum

Course Introduction
Course Organization 00:06:00
Course Conventions & Agenda 00:07:00
Planning, Protection & Optimization
Introduction to Planning, Protection & Optimization 00:16:00
Principles 00:34:00
PPO Summary 00:03:00
PPO Processes
Availability Management 00:59:00
Capacity Management 00:34:00
IT Service Continuity Management 00:35:00
Information Security Management 00:32:00
Demand Management 00:37:00
PPO Processes Summary 00:04:00
Organize & Implement
Organize for PPO 00:17:00
Technology Considerations 00:29:00
Implementing PPO 00:14:00
Organization & Implement Summary 00:05:00
Mock Exam
Final Exam

Course Reviews

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