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In this [course_title] you will learn everything about ITIL® Service Operation. You will learn about IT service lifecycle service operation, service operation processes and common service operation activities. You will also learn about service operation functions and technical considerations. You will get service management and the rule of service management place and supporting outcomes for customers, the ITIL box and how it support service management practices and provide you guidance how to use good processes, functions, rules to go carry out service management activities. You will be introduced with five of the IT service management service lifecycle, service strategy, service design, service transition, service operations, and continuing service improvement. Get this course to improve your IT knowledge and skills.

Course Highlights

  • Internationally recognised accredited certification on successful completion
  • Free accredited e-certificate
  • Study at your own pace, anytime and anywhere
  • Access to all courses with a monthly membership plan of £29
  • High quality video and text course materials
  • Efficient exam system, assessment and instant results
  • Improve your chance of gaining professional skills and better earning potential
  • Eligibility for NUS Extra card which gives you a discount from thousands of retailers

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Assessment and Certification

You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certificate.  PDF and hard copy certificates can be ordered for an additional fee.

Tutor Support

With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.

Course Compatibility

All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.

Career Path

Completing this course will help you to increase your knowledge and improve your skills and instil in you the confidence to progress. You will also be able to add your qualification to your CV, enhance your career and become more competitive within your chosen industry.

Course Curriculum

ITIL’s Lifecycle Approach to IT Service Management
Introduction to IT Service Management – The Continual Improvement of IT Services 00:27:00
Introduction to ITIL® – Guidance for the Planning, Design, Transition, Operation and Continual Improvement of IT Services 00:10:00
Service Strategy – Service Value Planned 00:26:00
Service Design – Service Value Modeled 00:24:00
Service Transition – Service Value Implemented 00:14:00
Service Operation – Service Value Delivered & Supported 00:14:00
Continual Service Improvement – Sustaining Service Value 00:26:00
ITIL Orientation Summary 00:05:00
Mock Exam
Mock Exam- ITIL® Orientation 00:20:00
Final Exam
Final Exam- ITIL® Orientation 00:20:00

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