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The [course_title] course is for the people who are working in the IT Service Management. The course covers a holistic picture of the critical learning points that an IT management staff requires to know.

The [course_title] course focuses on business, management, and supervisory objectives, purposes, processes, functions, and activities. The course includes the vital organisational topics including governance structures, roles, functions, process dependencies, complementary frameworks, service assessments and the management of change issues related to the ITIL service lifecycle. The course will teach you to examine the interfaces and interactions between the processes covered in the Service Lifecycle.

The purpose of the course is to help you to support your organisation’s service delivery by bridging the service lifecycle stages. After completing the course, you will be able to apply the strategic design, deployment and management in the full IT service lifecycle.

Course Highlights

  • Internationally recognised accredited certification on successful completion
  • Free accredited e-certificate
  • Study at your own pace, anytime and anywhere
  • Access to all courses with a monthly membership plan of £29
  • High quality video and text course materials
  • Efficient exam system, assessment and instant results
  • Improve your chance of gaining professional skills and better earning potential
  • Eligibility for NUS Extra card which gives you a discount from thousands of retailers

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Assessment and Certification

You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certificate.  PDF and hard copy certificates can be ordered for an additional fee.

Tutor Support

With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.

Course Compatibility

All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.

Career Path

Completing this course will help you to increase your knowledge and improve your skills and instil in you the confidence to progress. You will also be able to add your qualification to your CV, enhance your career and become more competitive within your chosen industry.

Course Curriculum

Course Introduction
Course Organization 00:11:00
Course Conventions & Agenda 00:11:00
Introduction to Managing Across the Lifecycle
The Practice of Service Management 00:19:00
Service Value Across the Lifecycle 00:21:00
Other Key Concepts 00:22:00
Introduction to MaLC Summary 00:47:00
Stakeholder Management & Communication
Stakeholder Management 00:21:00
Stakeholder Communication 00:17:00
Stakeholder Management & Communication Summary 00:15:00
Process Integration
Process Integration Across the Lifecycle 00:26:00
Service Strategy 00:28:00
Service Design 00:37:00
Service Transition 00:41:00
Service Operation 00:29:00
Continual Service Improvement 00:07:00
Process Integration Summary 00:14:00
Managing Services Across the Lifecycle
Stakeholder Needs 00:18:00
Managing Cross-Lifecycle Processes 00:11:00
Implementing & Improving Services 00:15:00
Challenges, CSFs & Risks 00:27:00
Managing Services Across 00:16:00
Governance
Governance 00:25:00
Organizational Structure 00:32:00
Service Provider Types 00:15:00
Governance Summary 00:13:00
Measurement
Measuring 00:23:00
Measurement Frameworks 00:26:00
Measurement Summary 00:11:00
Implement & Improving
Implementing Service Management 00:13:00
Assessing Service Management 00:35:00
Improving Service Management 00:13:00
Key Considerations 00:30:00
Implementing & Improving Summary 00:17:00
Mock Exam
Final Exam

Course Reviews

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