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The [course_title] focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. You will learn the proper ways of ITIL service offerings, and agreements (SOA) and know the necessary training, implementation, and technology to achieve your business goals, the appropriate procedures of SOA so that you can apply the knowledge in the real world. After the course, you will able to learn how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement) can offer value to organizations and projects.

Course Highlights

  • Internationally recognised accredited certification on successful completion
  • Free accredited e-certificate
  • Study at your own pace, anytime and anywhere
  • Access to all courses with a monthly membership plan of £29
  • High quality video and text course materials
  • Efficient exam system, assessment and instant results
  • Improve your chance of gaining professional skills and better earning potential
  • Eligibility for NUS Extra card which gives you a discount from thousands of retailers

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Assessment and Certification

You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certificate.  PDF and hard copy certificates can be ordered for an additional fee.

Tutor Support

With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.

Course Compatibility

All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.

Career Path

Completing this course will help you to increase your knowledge and improve your skills and instil in you the confidence to progress. You will also be able to add your qualification to your CV, enhance your career and become more competitive within your chosen industry.

Course Curriculum

Course Introduction
Course Organization 00:07:00
Course Conventions & Agenda 00:06:00
Continual Service Improvement
Introduction to CSI 00:10:00
Principles of CSI 00:30:00
CSI Summary 00:06:00
7-Step Improvement Process
Step Improvement Introduction 00:08:00
7-Step Improvement Activities 00:13:00
Lifecycle Integration 00:14:00
7-Step Improvement Context 00:08:00
7-Step Improvement Process Summary 00:03:00
Reporting, Methods & Technology
Reporting & Measurement 00:24:00
CSI Methods & Techniques 00:22:00
Technology for CSI 00:12:00
Reporting, Methods & Technology Summary 00:03:00
CSI Organization & Implementation
Organizing for CSI 00:16:00
Implementing CSI 00:24:00
CSI Technology & Implementation Summary 00:05:00
Mock Exam
Mock Exam- ITIL® Continual Service Improvement Training Diploma 00:20:00
Final Exam
Final Exam- ITIL® Continual Service Improvement Training Diploma 00:20:00

Course Reviews

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