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Say bye-bye to “customer handling nervousness and stress” at the hotel reception! You’ll positively enjoy dealing with customers and have a pleasant and fulfilling experience through learning or upgrading your skills as a Hotel Receptionist.

The Hotel Receptionist Diploma course is designed to help you gain the skills and understand powerful strategies of executing the functions and responsibilities of a Hotel Receptionist.

Through this course, gain a detailed overview and knowledge of administering a hotel reception, customer code of conduct, various process and procedures that enable you to expand the ability to anticipate the needs of your guests.

Whether you already have previous knowledge or experience of working as a receptionist or this is the first time you’re looking into it, this course will perfectly satisfy your requirements.

Additionally, you’ll be able to develop your communication skill, learn telephone etiquette, handle telephone calls, enhance computer skills, and respond to customer’s inquiries over the phone and even face-to-face conversation to play a highly influential role in the success of the hotels, motels, resorts and other lodging establishments.

Course Highlights

  • Internationally recognised accredited certification on successful completion
  • Free accredited e-certificate
  • Study at your own pace, anytime and anywhere
  • Access to all courses with a monthly membership plan of £29
  • High-quality video and text course materials
  • Efficient exam system, assessment and instant results
  • Improve your chance of gaining professional skills and better earning potential
  • Eligibility for NUS Extra card which gives you a discount from thousands of retailers

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Assessment and Certification

You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certificate.  PDF and hard copy certificates can be ordered for an additional fee.

  • PDF Certificate – £9
  • Hardcopy by Post- £19
  • Both PDF and Hardcopy – £24

Tutor Support

With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.

Course Compatibility

All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.

Career Path

Completing this course will help you to increase your knowledge and improve your skills and instil in you the confidence to progress. You will also be able to add your qualification to your CV, enhance your career and become more competitive within your chosen industry.

Course Curriculum

Hotel Receptionist Diploma
An Overview of Hotel Reception 01:00:00
Hotel Reception Standard Procedures 00:30:00
Communication Skills Required for Hotel Reception 01:00:00
Customer Service in Hotel Reception 00:30:00
Telephone Handling in a Hotel 01:00:00
How to Handle Difficult Hotel Guests 00:30:00
Administrative Skills as a Hotel Receptionist 00:30:00
Computer Skills and Programs 00:15:00
Brand Standards in the Hospitality World 00:15:00
Being a Team Player: Working with Other Hotel Departments 00:15:00
Safety and Security in the Hotel 01:00:00
Sales and Marketing as a Hotel Receptionist 00:30:00
Dressing the Part: Creating the Professional Look in Hospitality 00:15:00
Keeping Stress Under Control on the Job 00:30:00
Legal Issues in Hospitality 00:30:00
The Future for Hotel Receptionists 00:30:00
Assessment
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Instructors

459 STUDENTS ENROLLED

APPROVED COURSE CENTRE

Approved Course Centre CPDQS

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