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Ready to stand out in the field of Customer Service?

Yes! Then you’re in the right place!

The initial section of the course covers all the necessary components that you should know for providing excellent customer service, including the fundamentals of customer service, different types of communication covering business communication, verbal and non-verbal communication, written and electrical communication, and plenty of tips and techniques for managing time.

Following that, this course trains you on building rapport, listen and understand the needs of the customer and adopt right attitude and appropriate actions steps during dealing with customers that will help you to effectively drive the tricky customer situations and successfully handle challenging customers.

Lastly, you’ll look insight into the field of retail customer service, gain the essential skills and knowledge related to this rapidly growing field. Gain good understanding and a detailed overview of the value of excellent customer service in the retail industry using practical examples and patterns.

Course Highlights

  • Internationally recognised accredited certification on successful completion
  • Free accredited e-certificate
  • Study at your own pace, anytime and anywhere
  • Access to all courses with a monthly membership plan of £29
  • High-quality video and text course materials
  • Efficient exam system, assessment and instant results
  • Improve your chance of gaining professional skills and better earning potential
  • Eligibility for NUS Extra card which gives you a discount from thousands of retailers


There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Assessment and Certification

You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certificate.  PDF and hard copy certificates can be ordered for an additional fee.

  • PDF Certificate – £9
  • Hardcopy by Post- £19
  • Both PDF and Hardcopy – £24

Tutor Support

With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.

Course Compatibility

All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.

Career Path

Completing this course will help you to increase your knowledge and improve your skills and instil in you the confidence to progress. You will also be able to add your qualification to your CV, enhance your career and become more competitive within your chosen industry.

Course Curriculum

Customer Service Training
Handling a Difficult Customer
Retail Customer Service






Approved Course Centre CPDQS


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