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Effective communication skills are the most important aspect of working in a call centre. Similarly, providing good customer service is one of the most important things that can set your business apart from the others of its kind. Helping customers efficiently, in a friendly manner can help you to provide excellent customer service. This [course_title] is created to help you in acquiring skills you need for customer service. In the beginning of this course, you will learn about the techniques to satisfy customers, to identify different types of buying motivations, build trust with customers as well as ways to deal with dissatisfied customers. Besides, you will be introduced to the SMART goals and get yourself familiar with strategies that can improve your communication skills.

Course Highlights

  • Internationally recognised accredited certification on successful completion
  • Free accredited e-certificate
  • Study at your own pace, anytime and anywhere
  • Access to all courses with a monthly membership plan of £29
  • High quality video and text course materials
  • Efficient exam system, assessment and instant results
  • Improve your chance of gaining professional skills and better earning potential
  • Eligibility for NUS Extra card which gives you a discount from thousands of retailers

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Assessment and Certification

You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certificate.  PDF and hard copy certificates can be ordered for an additional fee.

  • PDF Certificate – £9
  • Hardcopy by Post- £19
  • Both PDF and Hardcopy – £24

Tutor Support

With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.

Course Compatibility

All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.

Career Path

Completing this course will help you to increase your knowledge and improve your skills and instil in you the confidence to progress. You will also be able to add your qualification to your CV, enhance your career and become more competitive within your chosen industry.

Course Curriculum

Call Centre & Customer Service Training Course
Module One – Getting Started 00:15:00
Module Two – The Basics (I) 00:30:00
Module Three – The Basics (II) 00:30:00
Module Four – Phone Etiquette 01:00:00
Module Five – Tools 01:00:00
Module Six – Speaking Like a Star 00:30:00
Module Seven – Types of Questions 01:00:00
Module Eight – Bench marking 00:30:00
Module Nine – Goal Setting 00:30:00
Module Ten – Key Steps 01:00:00
Module Eleven – Closing 01:00:00
Module Twelve – Wrapping Up 00:30:00
Activities
Activities – Call Centre & Customer Service Training 00:00:00
Recommended Reading
Recommended Reading : Call Centre & Customer Service Training 00:00:00
Mock Exam
Mock Exam- Call Centre & Customer Service Training 00:20:00
Final Exam
Final Exam- Call Centre & Customer Service Training 00:20:00

Course Reviews

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