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Communication is considered as one of the significant skills that are required in the workplace. A proper conversation not only brings potential customer but also helps to flourish your company’s prospect. Communication does not mean just speaking rather a good listening skill is also mandatory for proper communication.

The [course_title] course covers all the necessary skills that you need to know for improving your listening skill so that you can grab the attention of your potential customers. Throughout the course, you will learn about the system of active listening, using body language to show positive listening attitude, building good relationships, etc. In short, the course will teach you to be a good listener.

It can hope that after finishing the course, you will able to listen better and can respond to the processed information quickly and efficiently.

Course Highlights

  • Internationally recognised accredited certification on successful completion
  • Free accredited e-certificate
  • Study at your own pace, anytime and anywhere
  • Access to all courses with a monthly membership plan of £29
  • High quality video and text course materials
  • Efficient exam system, assessment and instant results
  • Improve your chance of gaining professional skills and better earning potential
  • Eligibility for NUS Extra card which gives you a discount from thousands of retailers


There is no experience or previous qualifications required for enrolment on this course. It is available to all students of all academic backgrounds.

Assessment and Certification

You can test your learning as you progress through the course by undertaking mock tests. On completion of the course, there will be an assessment consisting of multiple choice questions for which the pass mark is 60%. On passing, you will gain instant access to your e-certificate.  PDF and hard copy certificates can be ordered for an additional fee.

  • PDF Certificate – £9
  • Hardcopy by Post- £19
  • Both PDF and Hardcopy – £24

Tutor Support

With all our courses, you will receive access to dedicated tutors and technical support. You will also be provided with unlimited email, phone and live chat support to help answer any questions you might have whilst studying the course.

Course Compatibility

All our courses are fully compatible with PC’s, Mac’s, tablets and smartphones.

Career Path

Completing this course will help you to increase your knowledge and improve your skills and instil in you the confidence to progress. You will also be able to add your qualification to your CV, enhance your career and become more competitive within your chosen industry.

Course Curriculum

Course Overview 00:05:00
What is Active Listening? 00:15:00
Tips for Becoming a Better Listener 00:15:00
Body Language Basics 00:15:00
Understanding Sympathy and Empathy 00:15:00
Creating the Right Mindset 00:15:00
Being Genuine 00:15:00
Making Connections 00:15:00
What Is Said and What Is Heard 00:30:00
Probing Techniques 00:15:00
Paraphrasing Techniques 00:15:00
Building Common Ground 00:15:00
NLP Tips and Tricks 00:15:00
Getting Over Listening Roadblocks 00:15:00
Mock Exam
Mock Exam- Active Listening Training Diploma 00:20:00
Final Exam
Final Exam- Active Listening Training Diploma 00:20:00

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